Terms of service

Terms of Service

Last updated: January 30, 2026

This website is operated under the brand name Envillo, which is owned and operated by Multtip LLP, an Indian limited liability partnership (“Company”, “we”, “us”, or “our”).

By accessing or using this website (the “Website”) and/or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), along with our Privacy Policy and Return & Refund Policy, which together govern your use of the Website and our services.

If you do not agree to these Terms, please do not use the Website or our services.

1. Eligibility to Use the Website

By using this Website, you confirm that:

  • You are 18 years of age or older, which is the age of majority under Indian law; or

  • You are using the Website under the supervision of a parent or legal guardian.

You agree to use the Website only for lawful purposes and in compliance with applicable Indian laws.

2. About Our Services

Envillo offers products for sale exclusively through this Website. Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell products to customers.

We reserve the right to modify, suspend, or discontinue any part of the Website or services, subject to applicable law.

3. Account Information & Accuracy

If you create an account or place an order, you agree to:

  • Provide accurate, current, and complete information

  • Promptly update details such as email address and phone number

You are responsible for maintaining the confidentiality of your account information and for all activities carried out under your account.

4. Orders, Pricing & Payments

Order Acceptance

  • All orders placed on the Website are subject to acceptance and availability

  • We reserve the right to cancel or refuse an order for lawful reasons, including suspected fraud, misuse, or incorrect pricing

Pricing

  • Prices are subject to change without prior notice

  • Any applicable taxes and shipping charges will be displayed at checkout

Payments

  • Payments are processed securely via third-party payment gateways, including Razorpay

  • We do not store your card details, UPI credentials, or banking information

5. Shipping & Delivery

  • Delivery timelines provided are estimates and may vary due to logistics or external factors

  • Risk of loss passes to the customer upon successful delivery to the provided address

Proof of delivery records maintained by courier partners may be used for dispute resolution and chargeback defense.

6. Returns, Refunds & Cancellations

All returns, replacements, refunds, and cancellations are governed strictly by our Return & Refund Policy, which forms an integral part of these Terms.

Key points:

  • Support requests must be raised within 3 days of delivery

  • A clear, continuous unboxing video is mandatory for damaged, incorrect, or missing item claims

  • Orders cannot be cancelled after dispatch

By placing an order, you expressly agree to these conditions.

7. Product Information & Availability

We make reasonable efforts to display product descriptions and images accurately. However:

  • Actual product appearance may vary due to screen or lighting differences

  • Product availability may change without notice

We do not guarantee that products will meet subjective expectations beyond the stated specifications.

8. Intellectual Property

All content on the Website, including text, images, graphics, logos, and software, is owned by or licensed to Multtip LLP and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without prior written permission.

9. User Submissions & Feedback

If you submit feedback, suggestions, or other content:

  • You grant us a non-exclusive, royalty-free right to use such content

  • We are not obligated to keep submissions confidential or provide compensation

You agree not to submit unlawful, misleading, defamatory, or infringing content.

10. Prohibited Activities

You agree not to:

  • Engage in fraud, misuse, or abuse of the Website

  • Upload malicious code or attempt to compromise security

  • Misrepresent identity or order information

  • Attempt to manipulate refunds, returns, or chargebacks

Violation may result in suspension or termination of access.

11. Third-Party Services & Links

The Website may include links or integrations with third-party services. We are not responsible for third-party content, policies, or practices. Transactions with third parties are at your own risk.

12. Personal Information

Your personal data is handled in accordance with our Privacy Policy, which explains how information is collected, used, stored, and protected.

13. Disclaimer of Warranties

We strive to maintain a reliable service; however:

  • The Website is provided on an “as available” basis

  • We do not guarantee uninterrupted or error-free access

Nothing in these Terms limits consumer rights that cannot be excluded under applicable Indian law.

14. Limitation of Liability (Chargeback-Safe)

To the maximum extent permitted by law:

  • Our total liability shall not exceed the value of the product purchased

  • We are not liable for indirect, incidental, or consequential damages

Verified delivery records, payment gateway confirmations, and unboxing-video requirements may be relied upon to resolve disputes and chargebacks.

15. Indemnification

You agree to indemnify and hold harmless Multtip LLP, its partners, employees, and service providers from claims arising out of:

  • Breach of these Terms

  • Misuse of the Website

  • Violation of applicable laws or third-party rights

16. Termination

We may suspend or terminate access to the Website for lawful reasons, including violation of these Terms or suspected misuse. Obligations incurred prior to termination shall survive.

17. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Courts located in Gurugram, Haryana shall have exclusive jurisdiction.

18. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of the Website constitutes acceptance of the revised Terms.

19. Contact Information

For questions regarding these Terms:

Legal Entity: Multtip LLP
Brand: Envillo
Email: founder.multtip@gmail.com
Address:
7th Floor, Palm Court,
Mehrauli-Gurgaon Road, Sector 16
Gurugram, Haryana – 12200