Refund policy

Return & Refund Policy

Last updated: January 30, 2026

Envillo is a brand operated by Multtip LLP. We value your trust and aim to provide a smooth and reliable shopping experience. This Return & Refund Policy explains how we assist customers in the unlikely event of a damaged, incorrect, or incomplete order.

This policy is framed in accordance with applicable Indian laws, including the Consumer Protection Act, 2019.

1. 3-Day Support for Damaged or Incorrect Products

Your satisfaction matters to us. If you receive a product that is damaged during transit or different from what you ordered, we’re here to help.

You may request support within 3 days from the date of delivery by:

  • Recording a clear, continuous unboxing video at the time of opening the parcel

  • Ensuring the video clearly shows the outer packaging, inner packaging, product, and the issue

  • Emailing the video along with your order ID and registered contact details to support@envillo.com

Once we receive and verify the details, we will arrange an appropriate resolution, such as a replacement or refund, as applicable.

Requests raised after 3 days of delivery or without a valid unboxing video may not be eligible for return, replacement, or refund.

2. Damaged or Defective Products

If a product arrives damaged or has a manufacturing defect:

  • Please notify us within 3 days of delivery

  • Submit the required unboxing video as described above

After verification, we will offer a suitable resolution, which may include:

  • Replacement of the product, or

  • Full or partial refund, depending on availability and the nature of the issue

3. Missing Items in an Order

If any item is missing from your package:

  • Inform us within 3 days of delivery

  • Share the unboxing video clearly showing the missing item(s)

If the missing item cannot be shipped again, a refund will be issued for the missing item(s) only.

4. Return Process & Shipping (If Applicable)

In cases where a return is approved:

  • The product must be unused and in original condition (unless damaged during transit)

  • Customers may be requested to return the item using a trackable courier service

  • Returns must be initiated only after confirmation from our support team

Once the returned item is received and inspected, we will proceed with the confirmed resolution.

5. Refund Approval & Processing Timeline

Refund Approval

  • All refund requests are reviewed to ensure eligibility

  • Customers will be notified via email once a refund is approved

Refund Processing

  • Approved refunds are processed within 7 working days

  • Refunds are credited to the original payment method

  • Actual credit time may vary depending on banks, UPI apps, or payment providers

Exceptional Cases

In rare situations where additional verification is required, processing may take longer. Customers will be informed in such cases.

6. Refund Eligibility Summary

Refunds may be issued in the following situations:

  • Verified damaged or defective products

  • Incorrect products delivered

  • Missing items, where replacement is not possible

Refunds may be full or partial, depending on the issue and order value.

7. Products Not Eligible for Return or Refund

To ensure fairness to all customers, the following are not eligible for return or refund:

  • Products that have been used, altered, or damaged after delivery

  • Damage caused by misuse, negligence, or improper handling

  • Products clearly marked as non-returnable on the product page

8. Timeframe for Raising Concerns

All concerns related to damage, defects, or missing items must be reported within 3 days of delivery. Requests received after this period may not be eligible for resolution.

9. Order Cancellation

Orders cannot be cancelled once they have been dispatched. Cancellation requests must be made before shipment confirmation.

10. Contact & Support

If you need assistance with a return, refund, or order issue, please contact us at:

Email: support@envillo.com

Please include:

  • Order ID

  • Registered email or phone number

  • Unboxing video (if applicable)

Our team will respond as quickly as possible to assist you.