Privacy policy

Last updated: January 30, 2026

Envillo (“Envillo”, “we”, “us”, or “our”) is a brand operated by Multtip LLP, an Indian limited liability partnership, and operates this website and online store (the “Website”).

This Privacy Policy describes how we collect, use, disclose, store, and protect personal information when you visit our Website, create an account, or make a purchase. It is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is aligned with the Digital Personal Data Protection Act, 2023.

By accessing or using our Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information that is necessary to operate our business and provide our services.

a) Device & Usage Information

When you visit our Website, we automatically collect certain information, including:

  • Browser type and version

  • IP address

  • Time zone

  • Pages viewed, products browsed, search terms

  • Interaction with the Website

Purpose:
To load the Website correctly, analyze usage patterns, improve performance, and ensure security.

Source:
Collected automatically through cookies, log files, pixels, and similar technologies.

Shared with:
Shopify, analytics providers, and marketing platforms.

b) Order & Account Information

When you place an order or create a customer account, we collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details, transaction status, and delivery information

Payment Information:
Payments are processed securely by third-party payment gateways, including Razorpay. Envillo does not store card numbers, UPI IDs, CVV, or banking credentials on its servers.

Purpose:
To process orders, deliver products, manage returns or refunds, maintain customer accounts, and communicate order updates.

Shared with:

  • Shopify

  • Payment gateways

  • Courier and logistics partners

  • Accounting and compliance service providers (where legally required)

c) Customer Support Information

If you contact us by email or other means, we collect the information you voluntarily provide to resolve your query or request.

2. How We Use Your Information

We use personal information to:

  • Process and fulfill orders

  • Deliver products and manage returns or refunds

  • Create and manage customer accounts

  • Communicate order updates and service-related messages

  • Provide customer support

  • Improve our Website, products, and services

  • Send marketing communications where consent is provided

  • Prevent fraud and ensure platform security

  • Comply with legal and regulatory obligations

3. Consent & Withdrawal of Consent

By providing your personal information, you consent to its collection and use as described in this Privacy Policy.

You may withdraw your consent at any time by:

  • Contacting us at the email address listed below, or

  • Using unsubscribe options provided in marketing communications

Withdrawal of consent may limit our ability to provide certain services (such as order fulfillment).

4. Sharing of Personal Information

We may share personal information with:

  • Shopify, which powers our online store

  • Payment gateways (e.g., Razorpay) for transaction processing

  • Courier and logistics partners (such as Delhivery, Blue Dart, DTDC, Ecom Express, Shadowfax, or similar providers) strictly for delivery purposes

  • Analytics and marketing partners, including Meta Pixel, Google Ads, and Shopify Audiences

  • Government or legal authorities, when required by applicable law

We do not sell personal information.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Remember user preferences

  • Enable essential site functionality

  • Analyze traffic and usage patterns

  • Support advertising and remarketing

You may control or disable cookies through your browser settings. Disabling cookies may affect Website functionality.

For more details on Shopify cookies, visit:
https://www.shopify.com/legal/privacy

6. Behavioral Advertising & Marketing

We use marketing and analytics tools such as:

  • Google Analytics

  • Google Ads

  • Meta (Facebook & Instagram) Pixel

  • Shopify Audiences

These tools help us show relevant advertisements. You may opt out using the following links:

7. WhatsApp & SMS Communications

We may use SMS or WhatsApp in the future to send order updates or promotional communications. Such messages will only be sent in accordance with applicable law and user consent requirements. You will have the option to opt out of marketing communications at any time.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide services

  • Maintain business and tax records

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

Once no longer required, personal data is securely deleted or anonymized.

9. Data Security

We implement reasonable security practices and technical measures to protect personal information against unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is inadvertently collected, it will be deleted upon discovery.

11. International Data Transfers

Our Website is hosted on Shopify, which may process data on servers located outside India. By using our services, you consent to such cross-border data transfers, which are protected by appropriate safeguards.

12. Your Rights

Subject to applicable law, you have the right to:

  • Access your personal information

  • Request correction of inaccurate data

  • Request deletion of personal data

  • Withdraw consent for processing

Requests may be made using the contact details below. We will respond within a reasonable time as required by law.

13. Grievance Redressal

In accordance with Indian law, the Grievance Officer details are:

Grievance Officer:
Email: founder.multtip@gmail.com

Postal Address:
Multtip LLP
VO-704, 7th Floor, Palm Court
Mehrauli-Gurgaon Road, Sector 16
Gurugram, Haryana – 122007
India

We aim to resolve grievances within 30 days of receipt.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

15. Contact Information

For questions or requests regarding this Privacy Policy, contact us at:

Email: founder.multtip@gmail.com
Registered Address:
Multtip LLP
VO-704, 7th Floor, Palm Court
Mehrauli-Gurgaon Road, Sector 16
Gurugram, Haryana – 122007
India