Shipping policy

Shipping & Delivery Policy

Last updated: January 30, 2026

Envillo is a brand operated by Multtip LLP. We aim to deliver your orders promptly and transparently. Please review our shipping and delivery terms below.

Order Processing & Dispatch

  • Orders are typically processed and dispatched within 1–3 business days after order confirmation and payment

  • We ship orders Monday to Saturday, excluding Sundays and public holidays

  • In rare cases of high volume or operational constraints, processing may take slightly longer

Once your order is handed over to the courier partner, you will receive shipment confirmation and tracking details.

Delivery Timelines

  • Estimated delivery time is 3 to 7 business days from the date of dispatch

  • Delivery timelines may vary based on location, courier operations, weather conditions, or other external factors

We currently deliver only to select pin codes across India. Availability can be checked using the “Check Delivery” option on the product page before placing an order.

Shipment Status Updates

You will receive email and/or SMS updates as your order progresses through the following stages:

  • Order Placed: Order successfully received and pending processing

  • Processing: Order is being prepared for shipment

  • Ready to Ship: Order packed and awaiting courier pickup

  • Dispatched: Order handed over to the courier with tracking details shared

  • Out for Delivery: Shipment is out for delivery

  • Delivered: Order delivered to the provided address

Please ensure someone is available to receive the order at the delivery address.

Courier Partners

To ensure safe and timely delivery, we ship orders through reputed courier and logistics partners. While we make every effort to deliver on time, delays caused by courier operations or circumstances beyond our control may occur.

Delivery Responsibility & Proof

  • Delivery is considered complete once the courier confirms successful delivery to the provided address

  • Courier delivery records and tracking updates may be relied upon for order confirmation and dispute resolution

Customers are advised to record an unboxing video at the time of delivery, as required under our Return & Refund Policy, in case the product is damaged, incorrect, or missing.

Split Shipments

While we aim to ship all items in a single package, some orders may be shipped in multiple consignments due to product availability or logistics constraints. Customers will be informed accordingly.

Invoices & Tax Compliance

All shipments are accompanied by a valid invoice mentioning the product price, in accordance with applicable Indian tax regulations.

Delays & Exceptions

While we strive to meet estimated timelines:

  • Minor delays of 0–2 business days may occur during peak periods or due to courier load

  • We are not responsible for delays caused by factors beyond our control, such as natural events, regional restrictions, or courier operational issues

Support & Queries

For shipping-related queries, please contact us at:
Email: support@envillo.com

Please include your Order ID and registered contact details for faster assistance.