Shipping policy

Last updated: July 2026

Envillo is a brand operated by Multtip LLP. We aim to deliver your orders promptly and transparently. Please review our shipping and delivery terms below.

Where We Ship

Envillo currently ships to select Tier 1 and Tier 2 cities across India. Enter your pincode at checkout to confirm serviceability. We're expanding coverage steadily — if we don't ship to your city yet, join our mailing list and we'll write when we do.

Order Processing & Dispatch

  • Orders are typically processed and dispatched within 1–2 business days after order confirmation and payment
  • We ship orders Monday to Saturday, excluding Sundays and public holidays
  • In rare cases of high volume or operational constraints, processing may take slightly longer

Once your order is handed over to the courier partner, you will receive shipment confirmation and tracking details by email and/or SMS.

Delivery Timelines

  • Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Hyderabad, Kolkata, Pune, Ahmedabad): 2–4 business days from dispatch
  • Other serviceable Tier 1 & Tier 2 cities: 4–6 business days from dispatch
  • Bulk orders (5+ items) may take an additional 1–2 days

Delivery timelines are estimates and may vary based on location, courier operations, weather conditions, or other external factors.

Shipping Charges

  • Free shipping on all orders of ₹599 and above
  • ₹59 flat shipping fee on orders below ₹599

Cash on Delivery (COD)

  • COD is available in most serviceable pincodes and carries a ₹50 handling fee — pay online to skip it
  • Every COD order is verified with a quick OTP or call confirmation before dispatch — this keeps our prices honest by reducing fraudulent orders

Shipment Status Updates

You will receive email and/or SMS updates as your order progresses through the following stages:

  • Order Placed: Order successfully received and pending processing
  • Processing: Order is being prepared for shipment
  • Ready to Ship: Order packed and awaiting courier pickup
  • Dispatched: Order handed over to the courier with tracking details shared
  • Out for Delivery: Shipment is out for delivery
  • Delivered: Order delivered to the provided address

Please ensure someone is available to receive the order at the delivery address.

Courier Partners

To ensure safe and timely delivery, we ship orders through reputed courier and logistics partners. While we make every effort to deliver on time, delays caused by courier operations or circumstances beyond our control may occur.

Delivery Responsibility & Proof

  • Delivery is considered complete once the courier confirms successful delivery to the provided address
  • Courier delivery records and tracking updates may be relied upon for order confirmation and dispute resolution

Customers are advised to record an unboxing video at the time of delivery, as required under our Return & Refund Policy, in case the product is damaged, incorrect, or missing.

Address Changes & Failed Deliveries

Please double-check your flat/floor number and phone number at checkout — most delivery failures come down to incomplete addresses. We can update the address before dispatch; write to us within 12 hours of ordering.

Couriers attempt delivery 2–3 times. If they cannot reach you, or the address is incorrect and cannot be updated, the parcel returns to us. 

Delayed or Missing Orders

If your order hasn't arrived within the expected window, email us at support@envillo.com with your order ID. We reply within one business day.

If a package shows delivered but you don't have it, check with your building security and neighbours first, then write to us within 48 hours so we can raise a claim with the courier.

Split Shipments

While we aim to ship all items in a single package, some orders may be shipped in multiple consignments due to product availability or logistics constraints. Customers will be informed accordingly.

Invoices & Tax Compliance

All shipments are accompanied by a valid invoice mentioning the product price, in accordance with applicable Indian tax regulations.

Delays & Exceptions

  • Minor delays of 0–2 business days may occur during peak periods or due to courier load
  • We are not responsible for delays caused by factors beyond our control, such as natural events, regional restrictions, or courier operational issues

Support & Queries

For shipping-related queries, please contact us at:
Email: support@envillo.com

Please include your Order ID and registered contact details for faster assistance.